Jane Nichols

Back to Team

Jane Nichols

Divisional Manager - Business Support

Focused on NSW, QLD and NZ for HR, Legal and Customer Service roles.

The roles I work on include:

Customer Service Representative
Inside Sales
Customer Service Team Leader
Customer Service Manager
HR Associate
HR Business Partner
HR Manager

HR Director
Learning and Development
Organisation Development
Compensation and Benefits
Legal Counsel
Sustainability

With a degree in marketing and a keen interest in employment law, I have found my passion in the recruitment industry, where I can blend my expertise with a desire to make a meaningful impact. My career began in the UK, where I gained valuable experience working in talent acquisition for large corporate companies. This experience provided a solid foundation for my role at a pharmaceutical company in Sydney, marking my first foray into the biotechnology sector. Here, I discovered the profound satisfaction of contributing to a company that gives back to patients and collaborating with talented professionals.

Currently, I am part of HPG in Sydney, where I thrive in a company culture that values patient impact and innovation. I am dedicated to sourcing top talent to ensure life-saving products reach those in need and placing influential leaders who drive business success. My commitment to making a difference is evident in every aspect of my work, from building strong client relationships to identifying and nurturing potential in candidates.

At HPG, I am not just a recruiter but a partner in progress, ensuring the right talent is in place to achieve extraordinary outcomes.

Specialising in

Jobs by Jane Nichols.

Customer Service,Manufacturing and Production

Customer Service Specialist

Frenchs Forest
$75000 - $76000 per annum

Permanent customer service role with a leading biotechnology company, circa $75,000 + super, based in Frenchs Forest 2086 with on-site parking, wellness benefits and great team culture. Benefits Permanent role with a well-established biotechnology healthcare company Circa $75,000 + superannuation (depending on experience) On-site parking with a bus stop directly outside the office Well-being & lifestyle perks – on-site massages, reduced gym membership, monthly team lunches Supportive environment with opportunities to grow your career in healthcare About the company Our client is a well-established healthcare organisation specialising in biotechnology solutions that support patient surgeries. Partnering with hospitals and clinical teams across Australia, they are committed to delivering exceptional service and improving patient outcomes. About the role As a Customer Service Representative, you will report to the Customer Service Manager and join a collaborative team of eight customer service professionals. You’ll play a key role in managing time-critical orders, supporting consignment stock, and providing high-quality service to hospitals, customers and clinical partners. This role suits someone who thrives in a fast-paced environment, enjoys problem solving and is genuinely committed to customer satisfaction. Key responsibilities Respond to inbound phone and email enquiries from hospitals, clinics and internal stakeholders Process time-critical orders accurately, including consignment stock and loan kits Liaise with cross-functional teams (warehouse, logistics, sales and clinical teams) to ensure on-time delivery Maintain strong, professional relationships with customers and clinical partners Proactively troubleshoot issues and provide solutions-focused support within required timeframes Skills & experience 2–4+ years experience in a customer service role within medical devices, biotechnology or FMCG Strong background in order fulfilment; experience with consignment stock or loan kits highly advantageous Confident using ERP systems – Oracle preferred (SAP, SAGE or JDE also well regarded) Solid Excel skills and ability to work with data accurately High attention to detail with the ability to multi-task and prioritise in a deadline-driven environment Proven problem-solving skills and a proactive, customer-first mindset Clear and concise verbal and written communication skills Culture You’ll be joining an engaged, hard-working and supportive team who put the patient’s best interests at the centre of every decision. The environment is collaborative, professional and growth-focused, offering the chance to develop your skills and progress your career in healthcare and biotechnology. How to apply To apply, please click Apply now or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

Senior Recruitment Consultant

Sydney
$80000 per annum, Benefits: Commission

Senior Recruitment Consultant – Business Support Agency Recruitment | Hybrid | Sydney CBD | Sponsorship Available Looking for a stable recruitment role in Sydney where you’re trusted, supported, and genuinely enjoy coming to work? At Healthcare Professionals Group (HPG), we’re growing our Business Support team and are looking for an experienced agency recruiter who wants long-term stability, strong infrastructure, and a down-to-earth team culture. HPG is a specialist healthcare recruitment agency, partnering with pharmaceutical, medical device and biotechnology companies across Australia. In this role, you’ll recruit Administration and Customer Service professionals who are essential to keeping these organisations running smoothly. This is a 360 recruitment role offering ownership of your desk, strong earning potential, and the opportunity to build a stable, long-term career within a well-established business. Why you’ll love working here Full ownership to build your own desk and recruiter brand, backed by HPG’s 28+ year reputation A stable, recession-resilient client base within the healthcare industry Uncapped monthly commission and clear performance rewards Extra leave days when you hit monthly targets Hybrid working model supporting work–life balance Sydney CBD office with a welcoming, down-to-earth team culture Ongoing career development and progression pathways Best-in-class tools: Bullhorn, LinkedIn Recruiter and AI sourcing tools Dedicated marketing and branding support High-performing team with long tenure and low turnover Working Holiday Visa holders welcome Sponsorship available for experienced recruiters based in Sydney The role Run a 360 agency recruitment desk within the Business Support space Recruit across Administration and Customer Service roles Partner with clients in the pharmaceutical, medical device and biotechnology sectors Build genuine, long-term client relationships Source, engage and support candidates throughout their career journey Deliver temporary, contract and permanent recruitment solutions Collaborate with a supportive and experienced recruitment team About you Minimum 2 years’ agency recruitment experience Experience recruiting Business Support, Administration, Customer Service or similar roles Looking for stability and long-term growth in Sydney Positive, proactive and commercially minded Enjoy relationship-building and working as part of a collaborative team Degree-qualified (required for sponsorship eligibility) If you’re looking for a stable, Sydney-based recruitment role where your effort is recognised, your career is supported, and the team around you is approachable and grounded, we’d love to hear from you. Apply now or contact Jane Nichols, Divisional Manager, on 02 8877 8714 for a confidential discussion. Working Holiday Visa holders welcome. Sponsorship available for eligible, experienced recruiters. About Healthcare Professionals Group (HPG) Healthcare Professionals Group is one of Australia’s most established and reputable recruitment agencies, with over 28 years in business, multi-sector reach, and a brand that opens doors. While we’re a leader in healthcare and life sciences, we welcome high-performing recruiters from any agency background who are seeking long-term stability, strong earning potential, and a supportive environment. This is more than a desk. It’s a stable platform to build your career, earnings, and professional reputation in Sydney.

COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.